In the highly competitive stationery hardware foreign trade market, high-quality team service is the core competitiveness of Shengcen Hardware in winning customers’ trust. We have formed a service team composed of professionals from various fields, covering the entire chain of business connection, technical support, logistics follow-up and after-sales guarantee, to provide customers with a “one-stop, personalized” service experience.β
In the early stage of business, account managers will have an in-depth understanding of customers’ demand scenarios. Whether it is the specifications and parameters of customized binder rings or the material requirements of curtain hooks, they will be transformed into clear production plans through detailed communication, and provide professional cost optimization suggestions. During the production process, the technical team follows up the whole process and regularly feeds back the production progress and quality inspection results to customers to ensure that the products meet the expected standards. For first-time customers, we also provide sample delivery services, accompanied by detailed product descriptions and user guides.β
In the after-sales stage, the service team maintains 7Γ12 hours online response. For logistics inquiries, product usage problems or return and exchange needs, solutions can be provided within 24 hours. We have established customer service files to record every cooperation detail and feedback, and continuously optimize the service process. Whether it is new customers with small trial orders or long-term large-scale purchasers, they can enjoy equally professional and considerate services, making cross-border cooperation simple and efficient.